Help and FAQ

IMPORTANT - If you are downloading an eBook following credit/debit card payment, please stay online until the download has completed.

If you have any problems or wish to contact us about anything, please email us on: nodamnspamcustomersupport@ebooks-uk.com *

*remove nodamnspam for actual email address
- (this deters spammers who trawl websites for email addresses)

Writers - We strongly recommend that you begin by downloading our Writer's Pack.

You should also read the information below on how to submit your material to us:

Submission Guidelines for Writers

IMPORTANT NOTE: Any material submitted must be your own work and must not be subject to a prior contract with another publisher.

Writer's Pack
Our Writer's Pack offers very useful practical advice about writing fiction, dealing with publishers, promoting your work on the Internet, etc., and also includes a copy of our Publishing Agreement.

New Writers and Established Authors
We welcome work from new writers as well as established authors.

We are committed to giving you an opportunity to show what you can do, and will respond to your submission with courtesy and respect. We hope that we will be able to publish your work, but if we are unable to do so, we will indicate the reason and try to give you useful advice on what you need to do to get published.

If you are an author and you wish to submit a work to us for publication as an eBook, please email your document (preferably as a Word .doc file) to the email address below:

nodamnspamsubmit@ebooks-uk.com *

*remove nodamnspam for actual email address
(this deters spammers who trawl websites for email addresses)

If you need more advice or information, download our Writer's Pack. If we accept your work for publication, you must sign and return two copies of the Publishing Agreement with eBooks-UK. (This is the contract between ourselves and you, and details our generous royalty payments and other important matters.)

If you are already an established author, please indicate the following when you submit your work to us: a) Titles of books or short stories published to date; b) name of publisher; c) date of publication; d) format - eg. hard back; paper back; magazine; electronic.

Fiction Genres
We accept novellas and full-length novels for publication as eBooks in any of the following genres:
adventure; detective fiction; fantasy; historical fiction; horror; mystery; romantic fiction; science fiction; thrillers; literary fiction, youth fiction, fiction dealing with myths and legends, fiction involving the Holy Grail, Alchemy, the Knights Templar, The Albigensian Crusade & the Cathars, and similar historical and esoteric themes.

We will consider any genre of fiction - submit your work to us and we will let you know if we are interested in publishing it.

Non-Fiction
We will consider non-fiction in any category. At present, we are particularly interested in non-fiction on mind/body/spirit themes, the Holy Grail, Alchemy, the Knights Templar, The Albigensian Crusade & the Cathars; and Guide Books of any type (eg. walking guides, visitors' guides to particular regions, localities, towns and cities; restaurant and pub guides, etc.)

Poetry
We will also consider volumes of poetry.

How to send your work
Please see our Submission Guidelines.

eBook formats
All our downloadable eBook publications are currently supplied in the following file format: Adobe Acrobat (.pdf). Some eBooks are also available in the MobiPocket (.prc) eBook file format.

Why can't I print out the eBook?
PLEASE NOTE: These publications are intended to be read as eBooks. They are NOT intended to be printed out - the printing facility is usually locked in the Acrobat file to prevent printing.

We may provide other eBook file formats in the future, as the technology becomes available.

Desktop, Laptop & Notebook PC's
Our eBook formats can be read on all standard desktop, laptop, and notebook PC's running Windows 95/98/Me/2000/XP/Vista operating systems. You need to download the free software for the particular file format you wish to use, if it is not already on your computer. These file formats can also be read on Apple Mac computers operating MacOs systems.

As our eBooks are supplied in the form of Adobe Acrobat (.pdf) files and some are also available in MobiPocket (.prc) files, you will need the Acrobat or Mobipocket Reader software to read our eBooks. This software can be downloaded free.

These formats are suitable for standard desktop, laptop, and notebook PC's running Windows 95/98/Me/2000/XP/Vista operating systems. They can also be read on Apple Mac PC's running MacOs operating systems.

Handheld devices

Adobe Acrobat files can be read on ANY PDA - but you need to download and install the correct version for your device.

MobiPocket eBooks can be read on ANY PDA OR PALMTOP device.

You may already have this software on your PC - but if not - it can be downloaded FREE - just click on the link above or below:

Adobe -http://www.adobe.com/uk/downloads/

MobiPocket - http://www.mobipocket.com/en/DownloadSoft/ProductDetailsReader.asp

If you haven't already done so, download one of the readers above first before ordering an eBook from us.

How long are the eBooks? We publish short stories, novellas, full-length novels, and non-fiction books.

An eBook could be any length from 15,000 words up to 100,000 words or more.

How do I get the eBook? eBooks can be purchased on-line for a small charge. Just select the file format you prefer (Acrobat, Reader or MobiPocket), pay by credit / debit card, then follow the download instructions. The whole process usually takes no more than a few seconds if you have broadband. A full-length novel may take 2-5 minutes to download on a dial-up connection with a 56K modem, depending on the speed of your computer.

Will I get the eBooks at once?  Yes.

Why aren't the eBooks free? Some of our eBooks are free, as they are out of copyright or have been made available by the author free or charge.  The works for which there is a small charge are written by writers who make a living as professional authors.  As with a work in printed book form, authors are entitled to receive royalties for their creative work. The books may be published at the same time or later in hard copy (printed magazine or book form) - but you get to read them as eBooks by visiting our sites.  We pride ourselves on the quality of the work we publish - you will see what we mean when you have tried some of our eBooks. 

How do I pay? You pay by credit or debit card, via our secure server.  We use a WorldPay secure server to ensure maximum security. Your payment is processed automatically - you will receive confirmation within a few seconds that  your credit card has been approved.   If your card is rejected it is most probably because you typed in something incorrectly - try again, making sure you give the details exactly as shown on your card. Payment Options: we can accept payment by MasterCard, Visa, Switch, Delta, JCB and Solo. We regret we are unable to accept American Express.

What if I have any problems opening or reading an eBook? For Adobe Acrobat, try Adobe's CustomerFirst Support. Please DO let us know, if after doing this, you are still having problems.

Can I find out what the eBook is about? There is a summary of each eBook on the Download page for that eBook.

Are there any pictures? Yes, some of our eBooks are illustrated - it will say so if this is the case.

I have a question you haven't answered here.  What do I do? Just email us about it.

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